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Hotel Policy

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check-in to a room.s text.

Babysitting/Child Care Policy

Childcare or babysitting service is available on booking arrangement with a nominal charge applied. Please request upon reservation for this service.

Cancelation Policy

Guest may cancel a reservation via our reservation system or sending a modification request by clicking on the link within the reservation email sent to the guest. Please be in time to avoid a No Show charge..

Check Acceptance Policy

We do not accept check for payment. All charges must be settled on cash or by credit card.

Chek-in and Check-out Policy

Check-in time is at 3 PM and check-out at 12 PM. Charges are applicable for late check-out depending on the availability.

Connecting Room Policy

Connecting Rooms are available and hotel cannot guarantee one’s request due to the availability and different rate types.

Credit Card Policy

For online immediate transaction and to secure the rate and room availability, only Visa and Master Card credit cards are acceptable.

Currency Policy

All rates are per room per night using Indonesian Rupiah (IDR) rates. All taxes and service charge are not included on the room rate.

Early Arrival Policy

Should the accommodation is required before 3.00 PM, please inform to us by sending an email or call directly to the hotel at least the night before your arrival. Charges are applicable for late check-out depending on the availability.rate.

Late Checkout Policy

Charges are applicable for late check-out depending on room availability. Charges are applicable for late check-out depending on the availability.rate.

Payment Policy

A payment gateway is operational on this website. Therefore any credit / debit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation.

 

All major Credit Card, such as: Visa, MasterCard, Diners Club, JCB Card & American Express include Indonesia Debit Card, such as: CIMB Clicks & Mandiri ClickPay will be accepted.

 

Your credit / debit card will be charged by Singgasana Hotels & Resorts for the full price (sometimes without any option for refund depending on the room rate – booking conditions, see ‘Booking Conditions’ below) upon reservation and confirmation of the booking and at the future point in time communicated in the confirmation email.

 

Please check the reservation details thoroughly for any such conditions prior to making your reservation. Singgasana Hotels & Resorts will process refunds, if and when applicable, within a reasonable timeframe. In order to safeguard and encrypt your credit card information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services.

 

In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Singgasana Hotels & Resorts Online Reservation, please contact our Customer Service team immediately.

 

In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make a transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

 

You undertake that the details you provide us with in making a booking are fully correct. Singgasana Hotels & Resorts reserves the right to not accept certain credit cards.

 

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Site. Reservations are not confirmed until you have received a confirmation mail and it is possible that Hotel could become fully booked during the fraud check, in which case the reservation will no longer be available. Singgasana Hotels & Resorts can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled.

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